RunCamp is a brand owned by RunCamp Limited, whose registered office is
located at Flat 4, 2 Briarswood, Southampton, SO16 6SQ, registered in England
under Company No 09817288. This policy (together with our terms and conditions
and any other documents referred to in this policy) explains how we will collect,
process, use and protect any personal data which we collect from you or that you
provide to us.
1. YOUR PERSONAL INFORMATION
1.1 We may collect and process the following data about you:
1.1.1 certain personal information such as your name, postal and email addresses,
telephone number(s), payment information and/or a user name and password.
1.1.2 information provided when you register for or use our online facilities,
including, but not limited to, the website and booking portal, including but not limited
to the URL you came from, your computer’s IP address, your browser type, the
country and telephone area code where your computer is located and the pages of
our website that you viewed.
1.1.3 information provided at the time of registering for sessions with RunCamp.
1.1.4 information about your booking and/or use of RunCamp facilities.
1.1.5 if you contact us we may keep a record of that correspondence;
1.1.6 we may ask you to complete surveys that we use for research purposes,
although you do not have to respond to them;
1.2 We may supplement the information that you provide to us with information that
we receive from third parties.
2. ACCEPTANCE OF TERMS
By submitting information to us or using our booking portal or registering for
services through the booking portal, you:
2.2 Consent to our collecting and processing your personal data.
3. USE OF YOUR INFORMATION
3.1 We may use the information that you provide or that we collect for the following
3.1.1 to register you with RunCamp, to set up and manage your RunCamp account
and to administer our services;
3.1.2 to take advice and action in relation to the collection of debts;
3.1.3 to provide any services or information you have requested, including through
the use of email and text message where appropriate;
3.1.4 to notify you about our products, services or special offers that may be of
interest to you, customer services and profiling your purchasing preferences;
3.1.5 to ensure that content from our site is presented in the most effective manner
for you and for your computer;
3.1.6 for detecting and protecting against error, fraud or other criminal activity;
3.1.7 to enforce our terms and conditions of use including carrying out security
reviews to validate your identity, age, contact details and financial information; or
3.1.8 in any other way as described to you at the time of collection of your personal
3.2 We, together with our external suppliers, may also use your data to assist us in
providing you with RunCamp services.
3.3 If you do not want us to contact you with details of our special offers, products
or services that we think you might be interested in please tick the relevant box on
any registration form that you complete, or contact us at the address below
4. DISCLOSURE OF YOUR INFORMATION
4.1 We value your privacy and do not sell your information to any third parties under
4.2 We may include announcements from partners or other third parties in some
RunCamp communications, but we do not provide any of your personal data to third
parties, except where required by law.
4.3 We may give information about you to the following, who may use it for the
same purposes as set out above:
4.3.1 to agents, contractors and employees of RunCamp to administer your
session, your account, and any products and services provided to you now or in the
4.3.2 to mailing houses, our marketing agencies, sms/email systems provider and
other distributors for the distribution of RunCamp information to you;
4.3.3 to suppliers who profile your data so that we may tailor the goods/services we
offer to your specific needs;
4.3.4 to anyone to whom we transfer or may transfer our rights and duties under
our agreement with you;
4.3.5 if we have a duty to do so or if the law allows us to do so. This includes
exchanging information with other companies and organisations for the purposes of
fraud protection and credit risk reduction;
4.3.6 to third parties who will help process or administer RunCamp services or who
will provide advice and take action in relation to the collection of debts.
5. COMMUNICATING WITH YOU
5.1 We only send email or text messages to individuals who have requested that
these mailings be sent to them, or as part of an ongoing relationship we have with
an individual or business.
5.2 Your right to control what communications, if any, that you receive from
RunCamp is important to us. The information below will assist you in understanding
the different communications options you have, and how you can notify us of
changes in your preferences or to unsubscribe in general.
5.3 If we provide notifications to customers including, without limitation, class
cancellations, terms and conditions or bookings changes, these notifications may
be made by telephone or sent by email, text message, mobile telephone
application, post or any other appropriate means.
5.4 RunCamp maintains a list of people who have expressed an interest in
receiving updates about local events, special promotions and offers. These can be
sent by email, post or text message according to your preferences. You can
subscribe to these updates at any time, and unsubscribe by following the
instructions within any electronic communication.
5.5 In addition, you may reply to email or text messages from RunCamp requesting
that your address be unsubscribed. Any request will take approximately 5 working
days to process.
5.6 Online Booking or Purchase Service:
5.6.1 RunCamp will use email and/or text messaging to communicate with you if
you use our Online Booking Service or make a payment or purchase online. Please
see our Online Booking Service terms and conditions for further details.
5.7 You can update your communications preferences at any time by following the
convenient links located within any electronic communication from RunCamp.
6.1 When you visit one of our websites, we may send you a cookie. A cookie is a
small file that can be placed on your computer’s hard disk for record keeping
purposes and we may use them to do a number of things:
6.1.1 Cookies help us to recognise you when you next visit one of our websites and
note the advertisements displayed to you. This allows us to tailor the
advertisements we provide to your preferences. We may use the services of third
party ad servers for this purpose.
6.1.2 Cookies may be used to compile anonymous statistics related to the take up
or use of services, or to patterns of browsing. A third party collects such data on our
behalf to measure web site performance. Information collected is aggregated for
reporting purposes. No personally identifiable information is collected by this
service. The use of this service assists us in measuring and improving the structure
and ease of use of our web sites.
or reject the creation of cookies. You may wish to seek technical
assistance from your browser provider if you do not know how to do this. RunCamp
cannot be responsible for any technical faults or failures to your system.
7. ACCESS TO INFORMATION
7.1 You have the right to make a written request for a copy of the personal data that
we keep about you (for which we may, at our sole discretion charge a small fee of
£10) or to correct the details that we hold about you.
7.2 If you would like to know what personal information we hold about you, or would
like us to correct the details we hold about you, you should write to the Director at
the address provided, enclosing proof of your identity (such as a copy of your
passport or driving licence) and asking to see your personal information or asking
us to correct the relevant information. You will have to give us enough information
so we can identify the personal information you have asked to see or have
corrected. We do not have to respond to your request until you have given us the
information we need and you have paid the fee (if we ask you for one). We will
contact you within 40 days of you asking to see your records.
time. Any such changes will be posted here. If you continue to use a RunCamp
by any such changes.
9.1 In order to comply with our obligations under the Data Protection Act 1998, we
will protect your personal data from unauthorised access, misuse, alteration or loss
by using commercially reasonable security measures. Any payment transactions
will be encrypted using SSL technology.
9.2 Nothing in this policy in any way excludes or limits our liability for negligence
causing death or personal injury or for fraudulent misrepresentation.
9.3 The data that we collect from you will not be transferred to or stored at a
destination outside the European Economic Area.
9.4 Unfortunately the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of any data transmitted to our site; any transmission will be
at your own risk.
9.5 We are not responsible or liable to you for any loss or damage you may suffer
or incur in connection with your use of this Site which is caused by any event
beyond our reasonable control including the electronic transmission of information,
content, material and data over the internet and the interception and decryption of it
9.6 We are not responsible to you for any losses or damage you may suffer caused
by any distributed denial-of-service attack, or any viruses, trojans, worms, logic
bombs or other material which is malicious or technologically harmful and which
may infect, contaminate or damage your computer equipment or computer
programs, or cause damage to software or damage to or loss of data unless
caused by our negligence. You should ensure that you use appropriate virus
checking software and firewalls.
9.7 Whilst we have taken reasonable steps to ensure the accuracy, currency,
correctness and completeness of the information contained on the Site, we do not
check, review, monitor, verify or endorse any information, content, material or data
collected from or provided by third parties which is displayed on or is otherwise
available from this Site or any third party websites or services which you can
access from the Site. We are not responsible to you for any loss, damage or injury
you may suffer or incur in connection with such information, content, material or
data. It is your responsibility to check that such information, content, material or
data is accurate, current, correct and complete.
9.8 If your personal data is accessed by an unauthorised third party, we will not be
responsible for any direct or indirect damage caused as a result of such
9.9 Where we have given you a password which enables you to access certain
parts of our site, you are responsible for keeping this password confidential. We ask
you not to share your password with anyone.
9.10 Whilst we take all reasonable steps to ensure that the Site continues to be
available there may be times when it is not available. This may be for reasons
relating to the maintenance of, or alterations to, the Site or for reasons beyond our
control. We are not responsible to you if the Site is unavailable.
10. CONTACTING US
The Data Controller
Or by writing to:
The Data Controller, RunCamp Ltd., Flat 4, 2 Briarswood, Southampton, SO16